7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Messenger has garnered billions of people on its platform to connect and share memories through photos and videos. Given the huge importance of media sharing, it can be frustrating when you’re trying to view something and it refuses to load. That’s why knowing the 7 ways to fix photos and videos not loading on Facebook Messenger ensures you don’t miss out on anything. So, let’s get you the answer!

7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Whether it’s a connection issue, app glitch, or storage problem, troubleshooting correctly can restore smooth media sharing. Ensure Messenger is updated to its newest version and you have a stable internet connection before you start.

Method 1: Via iPhone

You can try out these solutions from your iPhone.

Option 1: Enable Use of Mobile Data

If you have not granted proper permissions to Messenger such as no mobile data access, then your media will not work if you are on using Wi-Fi.

1. Open Settings and tap on Messenger.
2. Then, turn the toggle on for Mobile Data.
3. Open Messenger.

Now you should be able to view any photos or videos.

Option 2: Offload the Messenger App

Offloading apps on an iPhone removes the app but preserves its data and documents, which is a quick and easy way to fix a lot of app-related problems. Here’s how you can do the same:

1. Open Settings and tap on General.
2. Select iPhone Storage.
3. Swipe down and tap on Messenger.
4. Tap on Offload App.
5. Now, select Offload App from the confirmation prompt.
6. Re-install Messenger and open the app.

This way your problem will be fixed.

Method 2: Via Android

There are some different solutions Android users can try on their smartphones.

Option 1: Disable Data Saver Mode 

If you have enabled the Data Saver Mode on your Messenger app, then some media will stop loading to save your data. Check out the steps to disable this feature:

1. Open Messenger and tap on the hamburger icon at the top right corner.
2. Tap on the settings icon.
3. Swipe down and select Data Save under Preferences.
4. Now, turn the toggle off for Off.

Now you can enjoy downloading media on Messenger.

Option 2: Clear Messenger App Cache

You can also clear the Messenger app cache that can cause certain features to glitch:

Note: Not all Android devices have the same interface since they vary from manufacturer to manufacturer. Hence, ensure the correct settings have been selected according to your device’s language. 

1. Open Settings and tap on App Settings.
2. Select Apps.
3. Swipe down and select Messenger.
4. Tap on Storage.
5. Now, tap on the Clear cache.
6. Select Clear cache from the confirmation prompt.
7. Open Messenger.

Your issue should fix photos and videos not loading on Facebook Messenger.

Method 3: Save Video to Your Phone

If you are facing some glitch on the app, you can try saving the media on your phone and view it. This is how:

1. Open Messenger and tap on Chats.
2. Select the user of your choice and tap on the media.
3. Then, tap on the save icon at the top right corner.
4. Open Gallery.

You can check out large videos and pictures this way.

Also Read: What Happens When You Restrict Someone on Facebook Messenger?

By following the methods shown in this guide, we hope that now you have understood all the top 7 ways to fix photos and videos not loading on Facebook Messenger Outlook. Do not hesitate to drop a comment or suggestions in case you have any queries. Keep visiting TechCult to learn more tech-related walkarounds.