How to Fix Messenger Notes Not Showing

Missing your Messenger notes? We've got the fixes to get them back!

Facebook Messenger recently introduced a new “Notes” feature, similar to Instagram’s notes. This feature allows you to post short text updates that will appear at the top of your friends’ Messenger feeds. However, some users have reported the issue of messenger notes not showing up in the app. In this comprehensive guide, we’ll walk you step-by-step through potential causes and solutions to troubleshoot this issue.

Fix Messenger Notes Not Showing

How to Fix Messenger Notes Not Showing

Possible Reasons Why Messenger Notes Aren’t Showing?

  • Outdated App: Old versions may lack the feature or have bugs
  • Cache Issues: Temporary files can cause problems
  • Permissions: Messenger needs device permissions to function fully
  • Regional Rollout: Features like Notes may arrive at different times
  • Server-Side Problems: Temporary malfunctions on Facebook’s end

9 Ways to Fix Messenger Notes Not Showing

Method 1: Check Your Internet Connection

  1. Ensure that your device is connected to the internet.
  2. Try switching between Wi-Fi and mobile data to see if the notes start showing up.

Method 2: Update Messenger App

  1. Open your device’s app store (Google Play Store for Android or App Store for iOS).
  2. Search for “Messenger” in the app store’s search bar.
  3. If there is an update available, you will see an “Update” button next to the Messenger app.
  4. Tap on the “Update” button to update the app to the latest version.
  5. Keeping the app updated is important as it ensures bug fixes and improvements.

Method 3: Check if Messenger is Down

  1. Visit websites that provide real-time information on the status of popular online services (e.g.,
  2. Search for “Messenger” or “Facebook” on the website.
  3. Check if there are any reported issues with the Messenger service.
  4. If the service is down, you may need to wait until it is restored.

Method 4: Log Out and Log Back In

  1. Open the Messenger app on your device.
  2. Tap on your profile picture or icon located at the top left corner of the screen.
  3. Scroll down and tap on “Log Out” or “Sign Out.
  4. After logging out, close the app completely.
  5. Open the app again and log back in using your credentials.
  6. This will refresh the app and may resolve the issue of notes not showing.

Method 5: Clear Cache and Data of the Messenger App

For Android:

  1. Go to your device’s “Settings.”
  2. Scroll down and tap on “Apps” or “Applications.”
  3. Find and tap on “Messenger” in the list of installed apps.
  4. Tap on “Storage” or “Storage & Cache.”
  5. Tap on “Clear Cache” to remove temporary files.
  6. If available, tap on “Clear Data” to delete app data.
  7. Restart your device and check if the notes are now showing up.

Tap on Clear cache for Messenger | Messenger Notes Not Showing

For iOS:

  1. Go to your device’s “Settings.”
  2. Scroll down and tap on “General.”
  3. Tap on “iPhone Storage” or “iPad Storage.”
  4. Find and tap on “Messenger” in the list of apps.
  5. Tap on “Offload App” to remove the app without deleting its data.
  6. Tap on “Reinstall App” to reinstall Messenger.
  7. Open the app and check if the notes are visible.

Method 6: Check for Any Restrictions on Notes

  1. Open the Messenger app.
  2. Go to the conversation where the notes are not showing up.
  3. Tap on the “i” or “info” icon in the top right corner of the screen.
  4. Make sure that the notes are shared with you and not restricted.
  5. Check if there are any privacy settings that might be preventing you from viewing the notes.

Method 7: Check Permissions


  1. Find the “Settings” app on your Android device.
  2. Tap on “Apps” (or “Applications”)
  3. Scroll through your list of apps and tap on “Messenger.”
  4. Look for the “Permissions” section.
  5. Make sure these permissions are toggled “On” or “Allowed.
  • Contacts: Needed to see your contact list within Notes.
  • Storage: Required for saving any images or files attached to Notes.
  • Camera & Microphone: (Optional, but might be needed if you want to use Notes for photos or voice recordings).


  1. Open the “Settings” app on your iPhone or iPad.
  2. Scroll through the list of apps until you find “Messenger.”
  3. Tap on Messenger.
  4. Enable the toggles next to the permissions required for Notes:
  • Contacts
  • Photos (Allows access to your photo library to attach images in Notes).
  • Microphone (Optional, for voice recordings within Notes).
  • Camera (Optional, for taking photos directly within Notes).

Check Permissions to fix messenger notes not showing

Method 8: Reinstall the Messenger App

  1. Locate the Messenger app on your device.
  2. Press and hold the app icon until a menu appears.
  3. Tap on the option to uninstall or remove the app.
  4. Confirm the uninstallation.
  5. Go to your device’s app store and search for “Messenger.”
  6. Tap on the “Install” button to reinstall the app.
  7. Open the app and log in to see if the notes now appear.


Method 9: Contact Messenger Support

  1. If none of the above methods work, you can reach out to Messenger support for further assistance.
  2. Visit the support page on the Messenger website or search for “Messenger support” in your preferred search engine.
  3. Look for the contact options such as live chat, email, or phone support.
  4. Provide the relevant information and describe the issue in detail.
  5. Follow the instructions given by the support team to resolve the problem.

Also Read: 6 Ways to Fix Facebook Messenger GIFs Not Working

Additional Troubleshooting Methods

1. Force Stop Messenger: Sometimes forcing the app to close entirely and restart from scratch can fix glitches.

Android: Settings -> Apps -> Messenger -> Force Stop

iOS: Double-tap home button (or swipe up on newer models), swipe Messenger app upwards to close.

2. Disable Battery Saver: Battery-saving modes can sometimes limit background app activity. Suggest temporarily disabling this feature to see if it makes a difference.

3. Background App Refresh (iOS): Ensure background app refresh is enabled for Messenger specifically to allow it to update in the background. (Settings -> General -> Background App Refresh -> Messenger)


While Messenger notes not showing can be frustrating, the problem is often easy to resolve with basic troubleshooting. Following the tips outlined here should help get your notes back on track. With the popularity of Messenger continuing to grow, more users may encounter this type of glitch, so being aware of these fixes is useful knowledge to have.

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