Fix Disney Plus Login Page Not Loading

Fix Disney Plus Login Page Not Loading

Disney Plus is an American subscription-based streaming service that streams shows and movies from Disney, Marvel, Pixar, Star Wars, etc. Users fond of Disney and Marvel shows and movies surely consider Disney+ as a paradise. Although, the quality of these shows is never less than wonderful there are times when these wonderful experiences are disturbed such as the Disney Plus login page not loading. Being new to the streaming scene since 2019, the website isn’t without its bugs and glitches. Users have complained about login errors such as Disney Plus login failed. This can be frustrating since Disney plus is not a free service and even its free-trial services ended long ago. If you are stuck on how to fix this issue then you are at the right article, Here I show you the methods you exactly need to troubleshoot and fix this error, Let’s get started.

Fix Disney Plus Login Page Not Loading

How to Fix Disney Plus Login Page Not Loading

Before starting let’s get to some points of why this issue might be happening

  • Disney Plus website glitch
  • Browser Extensions
  • Internet connection issues
  • Router connection restrictions
  • Issues with VPN
  • Issues with profile
  • Typo error
  • Corrupt Browser cache
  • Check Disney plus server status

Method 1: Basic Troubleshooting Methods

Here are a few basic troubleshooting methods to fix Disney Plus login page not loading issue.

1A. Restart PC

Some web browsers, especially Google chrome tend to take up more RAM which slows up the computer and causes some issues with some functionalities of a website, if you have a basic PC, it helps to restart the PC once.

1. Hit the Alt + F4 keys together on the Desktop and click on the dropdown menu.

2. Select the Restart option and click on OK.

select restart and click on OK

1B. Check Internet Router

Nowadays, the latest routers come equipped with both a power button as well as a reset button. If you are connected to your internet connection via a router, try powering down by removing the router from the mains switch and waiting for 5 – 10 minutes, and plugging back in.

1C. Check Internet Connection

Faulty Network connections can lead to glitchy and non-functional website access which can lead to problems such as Disney Plus login failed issues. If you are using a hotspot connection and connected to that connection via Wi-Fi, try connecting to another network.

click on another available network you know and click on connect

1D. Check Disney Plus Server Status

If you cannot access the Disney Plus website properly, then the server could be down due to maintenance of the website. Check the official Disney Twitter handles for any updates on the website. If there are any server issues, you might need to wait until it gets fixed. You can visit the Downdetecter page to check the Disney Plus server status.

disney plus server status in downdetecter page

Method 2: Navigate Through Sign Up Page

Users who are not able to click the login button reported success when clicking on signup and then login

1. Visit the Disney Plus website.

2. Click on the SUBSCRIBE option.

click on subscribe button. Fix Disney Plus Login Page Not Loading

3. Next, click on the Log In option.

click on login button

4. Now, enter your login credentials to log in normally.

Also Read: Fix Disney Plus Protected Content License Error

Method 3: Clear Browser Cache and Cookies

Web browsers can have the effect of clogging cache and data files over time which can affect the performance of the PC, browser, as well as the website, visited, clearing the data and cache can prove useful. It can help in more functionality of the browser

Option I: On Mozilla Firefox

1. Launch the Firefox browser and click on the application menu icon.

click on application menu. Fix Disney Plus Login Page Not Loading

2. Now, select the Settings option.

click on settings

3. Click on Privacy and Security in the left pane.

click on privacy and security. Fix Disney Plus Login Page Not Loading

4. Under the History section, click on the Clear History… option.

click on clear history

5. Select Everything in the Time range to clear option.

6. Click on OK.

select everything in time range drop down and tick all checkboxes in history heading and click ok

7. Now, restart the browser for the changes to take effect.

Option II: On Google Chrome

1. Open Google Chrome browser and click on the vertical three dotted icon.

click in application menu three dots icon. Fix Disney Plus Login Page Not Loading

2. Now, click on More tools.

click on three tools. Fix Disney Plus Login Page Not Loading

3. Next, select the Clear browsing data… option.

click on clear browsing data

4. Click on the checkboxes where there is cookies and other site data and cache images on the Advanced tab.

5. Select Last hour option for the Time range.

select last hour in time range and tick top 4 checkboxes in advanced and click OK

6. Click on Clear data.

click clear data. Fix Disney Plus Login Page Not Loading

Option III: On Microsoft Edge

1. Open Microsft Edge browser and click on the horizontal three dot icon in the top right-hand corner of the browser.

click on application menu

2. Now, click on Settings.

click on settings

3. Go to Pricacy, search and services menu and click on choose what to clear in Clear browsing data section.

click on privacy search and services

4. Check the following options:

  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files

5. Now, click on Clear now.

select time range dropdown to all time tick all checkbox click on clear now. Fix Disney Plus Login Page Not Loading

6. Finally, restart the browser for changes to take place.

Also Read: Fix Chrome Errors While Searching for Harmful Software

Method 4: Remove Browser Extensions

Browser extensions can cause conflicts which can cause problems to the browser functionality. If any one of the browser extensions conflicts with the website, such as an adblocker, then the Disney Plus login page not loading issue can arise.

Option I: On Google Chrome

1. Open Chrome and click on the puzzle icon on the top-right side of the window.

Note: If the puzzle icon is not visible then click on three dots on the right-hand side of the browser and go to More tools > Extensions.Note: If the puzzle icon is not visible then click on three dots on the right-hand side of the browser and go to More tools > Extensions.

click on puzzle piece icon

2. Click on Manage extensions.

click on manage extensions

3. In the Extensions menu, you will be presented with all the extensions installed.

4. Click on Remove to remove the extension.

click on remove button on an extension you don't wish to have

Option II: On Mozilla Firefox

1. Launch the Mozilla Firefox and click on the hamburger icon.

click on the three horizontal lines

2. Next, click on Settings.

click on the settings menu. Fix Disney Plus Login Page Not Loading

3. Go to the Extensions menu and click on the three dots icon

click on the three dots on an extension

4. Click on the Remove option.

click on the three dots near an extension and click on remove to remove an extension. Fix Disney Plus Login Page Not Loading

5. You can also click on the toggle if you want to keep the extension but would want to disable it. It is recommended to remove the extension for better troubleshooting.

click on the toggle next to a extension to disable an extension

Option III: On Microsoft Edge

Note: Since Microsoft Edge runs on the modified version of the Chromium version of Google Chrome, the steps mentioned are similar to Google chrome.

1. Launch the Edge browser and click on the puzzle icon.

Note: If the puzzle icon is not visible, click on three dots on the right side of the browser and click on Settings.

2. Select the Manage extensions option.

click on manage extensions

3. Now, click on privacy, search and, services in the left-pane

click on privacy search and services tab. Fix Disney Plus Login Page Not Loading

4. Click on Choose what to clear under Clear browsing data

click on choose what to clear under clear browsing data heading

5. Now, click on the Time range dropdown box and choose All time and click all the checkboxes.

6. Finally, click on Clear now.

clear browsing data

Also Read: Fix Microsoft Edge ERR NETWORK CHANGED in Windows 10

Method 5: Try Incognito Mode

Today’s latest browsers have incognito mode builtin, incognito mode is a private mode where the browser creates a new tab or window apart from the main window so that the user data is not logged in to the history. The user will enter incognito mode as an anonymous user so login credentials are also masked. If the Disney Plus Website was experiencing problems in a main normal session of the browser, accessing the website through incognito mode might help to fix Disney Plus login failed issue.

Here are the steps to activate incognito mode for each browser

Option I: On Google Chrome

1. Launch the Google Chrome browser and click on the vertical three-dot icon in the top-right corner of the window.

click on application menu

2. Now, click on New incognito window.

click on new incognito window. Fix Disney Plus Login Page Not Loading

Option II: On Mozilla Firefox

1. Launch the Mozilla Firefox and click on the three horizontal lines icon.

click on application menu

2. Now, click on New private window.

click on new private window. Fix Disney Plus Login Page Not Loading

Option III: On Microsoft Edge

1. Open Microsoft Edge and click on three dots icon in right-hand corner.

click on application menu

2. Now, click on New InPrivate window.

click on new Inprivate window. Fix Disney Plus Login Page Not Loading

Method 6: Restore Default Browser Settings

If going to incognito mode solved your problem then you may want to consider default settings for your browser

Option I: On Google Chrome

1. Navigate to Google Chrome Settings.

2. Now, click on Reset and clean up in the left pane of the browser.

3. Finally, an option called restore settings to their original defaults.

click on reset and cleanup and select restore settings to thier original defaults

4. Finally, click on Reset settings.

click reset settings. Fix Disney Plus Login Page Not Loading

Option II: On Mozilla Firefox

1. Open Mozilla Firefox and click on the hamburger icon in the top right corner of the browser.

2. Next, click on Help.

click on help

3. Then, select More troubleshooting information.

click on more troubleshooting information

4. Under Give Firefox a tuneup heading click on the Refresh firefox… option to make firefox to default settings

click on refresh firefox

Also Read: Fix Mozilla Firefox Couldn’t Load XPCOM Error on Windows 10

Option III: On Microsoft Edge

1. Launch Edge browser and click on three dots near the top right corner, then click on reset settings in the left pane.

click on reset settings. Fix Disney Plus Login Page Not Loading

2. Finally, click on restore settings to their default values.

click on restore settings to thier default values

3. Finally, click on reset

click on rest

Method 7: Update Browser

You can also try updating your web browser to fix the said issue.

1. Open your web browser (e.g. Google Chrome)

open chrome. Fix Disney Plus Login Page Not Loading

2. Click on the three-dot icon at the top right corner of the screen.

Click on three dot icon

3. Click on Help in the drop-down menu.

Click on Help. Fix Disney Plus Login Page Not Loading

4. Select About Google Chrome in it.

Select About Google Chrome

5A. If Google Chrome is updated to its latest version, it will show Chrome is up to date.

chrome is up to date. Fix Disney Plus Login Page Not Loading

5B. If a new update is available, the browser will automatically update the browser to the latest version. Click on Relaunch to complete the update process.

Click on Relaunch

Also Read: 12 Ways for Establishing Secure Connection on Chrome

Method 8: Update Windows

If you are using Windows 10 or Windows 11, chances are that there might not be updates installed or the services become corrupted. Please check if the Windows system is up to date, you might think why an update for Windows is needed, It is because new Browser builds are built with new Windows updates in mind so keeping the latest updates in both Windows as well as in Browser will ensure you get maximum functionality in using the website you like. Follow our guide to download and install Windows 10 latest updates or how to download and install Windows 11 updates. This may fix Disney Plus login failed problem.

Update Windows

Method 9: Switch Web Browser

If your default browser is Microsoft Edge, then you can try a fresh install of another browser such as Google Chrome or Mozilla Firefox to see if the same happens in all the browsers, Since this is a website, you can try and test it in various browsers to see if it works in the browsers you downloaded.

click on the Download Firefox. Fix Disney Plus Login Page Not Loading

Method 10: Run Malware Scan

If there is Malware or Virus present o your computer, this can cause problems with your computer’s internet connection speed and RAM which can also affect the Disney Plus Website. Scan your computer for Malware and Viruses separately to rule out any possible infections to remove them if there are any, If you have Malware/Antivirus program installed, then run a malware scan to fix Disney Plus login failed issue. Read our guide to run a virus scan on my computer.

click on scan your computer

This will solve Disney Plus login page not loading issue.

Also Read: Fix Disney Plus Hotstar App Not Loading

Method 11: Contact Disney Plus Support

If most of these fixes fail and you could not find a resolution to your problem, you can try reporting your problem to Disney support directly so they can take the matters at hand officially,

1. To report your problem, navigate to the bottom of the Disney Plus page.

2. Now, click on Feedback.

click on feedback

3. This will take you to a page called help desk.

4. In here, you can provide details so they can know more about the issue and can contact.

5. Enter your email or phone number.

enter email or phone number. Fix Disney Plus Login Page Not Loading

6. Select the dropdown box for the category about what related issue.

cselect an issue related category

7. Describe your issue in detail on Disney Plus login failed.

describe your issue. Fix Disney Plus Login Page Not Loading

8. You can add your screenshots related to the bug or glitch.

attach your screenshot of the glitch

9. Now, click on I am not a robot.

click on i am not a robot checkbox. Fix Disney Plus Login Page Not Loading

10. Finally click on SUBMIT.

click on submit

Frequently Asked Questions (FAQs)

Q1. Disney Plus is having Issues or is the Server down?

Ans. Disney Plus server down messages will be communicated through the official Disney Plus Twitter handle. This is done for website maintenance.

Q2. Why I can’t log in to my Disney account?

Ans. There are various reasons for this, to solve this issue please follow the above guide.

Q3. I paid already to the Disney account, why Disney is asking me to pay again?

Ans. This is a common thing users experience, it is most commonly due to the user logging in with a different number, try logging in with the number you subscribed with.

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We hope that the above article on how to fix Disney Plus login page not loading was useful and you were able to fix the issue. If you have any suggestions or any queries about the article please feel free to drop them in the comment below.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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