Disney Plus has been at the forefront of churning out quality streaming content that is available worldwide. Its app is available on all major platforms including PC, Mac OS, Roku, Firestick, and Android. In this blog, we are going to discuss Disney Plus error code 39 on Android which has been upsetting users worldwide. So, if you are also struggling with the same, then this article is for you. Keep on reading!
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Disney Plus Error Code 39 on Android
Android phones have simpler settings than PCs, so most app issues can be fixed with basic troubleshooting. Therefore, to fix Disney Plus error code 30 on your smartphone, you can follow any of the methods listed below.
Follow these steps to clear Disney + app cache and get error 39 fixed:
1. Go to Settings followed by Apps.
2. Tap on Disney Plus and select Storage & cache from the menu.
3. Finally, tap on Clear cache.
What Causes Disney Plus Error Code 39 on Android?
The Disney Plus error code 39 on Android 11 can result from varying issues among which are:
- You have an unstable internet connection or the Wi-Fi signal is quite low.
- Disney Plus servers might be down. It so happens sometimes that the number of users that stream a particular show is too high in number.
Method 1: Basic Troubleshooting Methods
Try out these easy methods on your phone before jumping onto the advanced ones.
1A. Wait for Server Uptime
Disney + has a huge audience base that is constantly in search of something new to watch. It can cause server downtime as with the release of a new show or movie a large number of people are attracted to this platform. This usually results in Disney Plus error code 39 on Android 11. To make sure Disney Plus servers are not down, you can navigate to Isit Down Right Now.
1B. Restart Phone
Restarting your phone can solve major as well as minor issues regarding a variety of apps. This is because even after you close an application it may still keep running in the background. Therefore, the best possible way to stop this is to restart your phone by long pressing the power button till a menu pops up. This may potentially solve the Disney Plus error code 39 on Android.
1C. Troubleshoot Internet Connectivity Issues
Streaming on online platforms like Disney + requires a lot of data usage that too with good speed. Also, the phone’s mobile data can in some cases might not be sufficient to play Disney Plus due to low internet speed. In this case, shifting onto a Wi-Fi connection is a good idea for it’s more capable of catching higher speeds as well as having a stable connection.
Method 2: Force Stop Disney Plus App
Some apps keep running in the background even if you close them and these processes lead to the same error being popped up again and again. To stop this chain, you can force stop an app which means forcefully shutting down an application. This can potentially solve the Disney Plus error code 39 Android 11. To clear out the cache of Disney + follow the below given steps:
1. Go to Settings on your smartphone and tap on Apps.
2. Find and select Disney Plus and choose the FORCE STOP option.
Method 3: Log Out of All Devices
Disney Plus can be logged in on multiple devices at the same time. But it may so happen that the location and number of people using the app don’t match the plan you are using resulting in a Disney + error. To solve the issue you can try out logging out from all the devices where your account has been logged in. To do so, you can check out our exclusive guide on How to Log Out of Disney Plus on All Devices.
Also Read: How Do You Cancel Your Disney Plus Account
Method 4: Clear App Cache
The cache of an app is data that includes pictures, files, and other data from those applications so that you don’t have to download them again and again which consumes a lot of internet data. But the cache can sometimes save wrong files which can lead to Disney Plus error code 39 on Android. Therefore, it becomes important to clear out this cache for which you may follow the below-given steps.
1. Go to Settings followed by Apps.
2. Tap on Disney Plus.
3. Next, select Storage & cache from the menu.
4. Finally, tap on Clear cache.
Method 5: Update Disney Plus App
An outdated Disney + app can potentially cause it to show multiple errors that are sometimes unrelated to any other issue. Therefore, you must always keep automatic updates of apps switched on. If this is not the case then you must update the Disney Plus app manually. To do this you can follow the below given steps:
1. Open Google Play Store and search Disney Plus.
2. Tap on Update and launch the app once the update completes
Also Read: 7 Ways to Fix Disney Plus Error Code 401
Method 6: Reinstall Disney Plus
Even if after updating the Disney Plus app the Disney Plus error code 39 Android persists then reinstalling the application is the only option left. To do this you will have to first uninstall the Disney Plus application and then reinstall the same. This can be easily done using the following steps:
1. Launch Google Play Store.
2. Search Disney Plus and tap on Uninstall.
3. Once done, open Play Store again to find the app and tap on Install.
Method 7: Contact Customer Support
As some issues are not the device’s fault and the error can be caused by a glitch at the backend, therefore, contacting customer support is the best option in this case.
We hope that this article could guide you to fix Disney Plus error code 39 on Android. If you have any queries or suggestions then feel free to drop them in the comments section below.