How to Fix Comcast Email Not Working

After the Xfinity Connect application was retired in 2021, Comcast emails can now be accessed from the Xfinity web portal. Users can easily access Comcast emails by logging into the Xfinity portal. However, many users have complained that often they come across Comcast email is not working issues. This is a common error and can occur for various reasons, such as a bad internet connection or server outage. In this guide, we will discuss the reasons for this Comcast email not working in Outlook error and also discuss methods to figure out how to fix Comcast email not working issue. Therefore, if you are wondering why is my Comcast email not working, keep reading this guide to know all the possible reasons and solutions for the same.

How to Fix Comcast Email Not Working

How to Fix Comcast Email Not Working

There can be various reasons for this issue; some of the more common methods are mentioned here.

  • Often, a bad internet connection can cause this issue.
  • A server outage for Comcast can also cause this issue.
  • Improper Comcast email settings can also cause this issue.
  • Corrupt browser data is also considered a reason for this issue.
  • This problem can also be caused by the Windows Firewall.
  • A third-party antivirus can also cause this issue.
  • Improper permissions for third-party applications can also cause this issue.
  • An outdated web browser is also associated with this issue.
  • Improper settings and changes in the web browser can also cause this issue.

In this guide, we will discuss methods to figure out how to fix Comcast email not working issue.  

Method 1: Troubleshoot Internet Issues

A bad internet connection is one of the most common reasons why Comcast email may not be working on your device. When you have an unstable internet connection, you may not be able to send and receive emails on time. As a result, if you notice Comcast email is not working issue on your device, you should investigate the internet problems. You can check out the How to Troubleshoot Network Connectivity Problems on Windows 10 guide to find ways to fix the internet issues on your computer. If you are having connection issues, you can check out the Slow Internet Connection? 10 Ways to Speed up your Internet! guide to find ways to boost your network connection. If this does not help and you still don’t know why is my Comcast email not working, try the next method.

router image

Method 2: Wait for Xfinity Server Uptime

Generally, most of the Xfinity server issues are caused by an outage with Xfinity and Comcast email services. An outage is a common phenomenon with various apps and causes great inconvenience to users. When an outage occurs, there aren’t many options in your hands to fix Comcast email not working in Outlook issue, and you will only have to wait until it is fixed by Xfinity. However, you can keep an eye out for the live status of the server with the help of various server status-tracking websites, such as DownDetector.

Xfinity server downdetector page

Also Read: Fix Error TVAPP-00100 on Xfinity Stream

Method 3: Modify Comcast Email Settings

If you are using improper Comcast email settings, it can cause various issues with the platform and cause you to miss various emails. You can try to change the Comcast settings to figure out how to fix Comcast email not working.

Option I: Modify General Settings

When trying to fix Comcast email is not working issue caused by wrong settings, you should first check the general Comcast settings and check for the following points.

  • Make sure to check if you have not crossed the daily email limits.
  • If you can’t locate an incoming email, make sure to check the trash or spam folder.
  • Go through the block list and make sure the recipient of a particular email is not blocked.
  • Also, make sure to confirm that you are not blocked by the person who is trying to reach you via mail.
  • Make sure you are using the correct email address to send the emails.

If this does help and you don’t know why is my Comcast email not working, try the next method.

Option II: Change IMAP Settings

When you are sure that all the general settings are correct, it is time to check the more advanced settings. You can try to change the IMAP settings to fix Comcast email not working in Outlook issue.

1. Add the Incoming Mail Server Name as imap.comcast.net.

2. Enter the Port Number as 993 with SSL ON.

change IMAP server name and port number

3. Enter the Port Number as 143 with SSL ON if needed.

Option III: Change POP3 Settings

Next, you can try to change the POP3 settings to fix the Comcast email issues.

1. Add the Incoming Mail Server Name as mail.comcast.net.

2. Now add Incoming Mail Server Port Number as 995POP3 with SSL ON. 

change POP server name and port number

Option IV: Change SMTP Settings

Finally, you should check and modify the SMTP settings on your device to fix Comcast email is not working issue.

1. Add the Outgoing Mail Service Name as smtp.comcast.net.

2. Add the Port Number as 587 (SMTP).

3. And, enter the Port Number as 465 (SMTP) only if needed.

Note: you will require an Xfinity username and password for the authentication.

Method 4: Modify Outlook Account Settings

If the issue occurs with the Outlook application on your device, you can check the settings in the Outlook app for Comcast email.

1. Open Outlook on your computer and navigate to the File menu from the top-left side of the window.

Open Outlook on your computer and navigate to the File menu

2. Here, click on the Account Settings drop-down and select Account Settings….

click on the Account Settings and select Account Settings. How to Fix Comcast Email Not Working

3. Select your Xfinity account, and then select Change….

Select your Xfinity account then select Change

4. Now, in the new dialog box, locate and click More Settings….

locate and click More Settings. How to Fix Comcast Email Not Working

5. Here, navigate to the Advanced tab.

navigate to the Advanced tab

6. Here, enter the Incoming server (POP3) value as 993.

enter the Incoming server POP3 value as 993

7. Now, enter the Outgoing server (SMTP) value as 587 or 465.

enter the Outgoing server SMTP value as 587 or 465. How to Fix Comcast Email Not Working

8. Now, locate the Use the following type of encrypted connection drop-down and select SSL/TLS.

9. Finally, click OK to save the changes.

locate the Use the following type of encrypted connection drop-down and select SSL TLS

If this method does not help and you still don’t know why is my Comcast email not working, try the next method.

Also Read: 14 Ways to Fix Outlook Disconnected Error on Windows 10

Method 5: Clear Browser Data

If you use Comcast with a browser, Comcast email not working in Outlook issue can be caused by various browser issues. If browser data is corrupt, such as the cache and cookies, you may run into various issues. Therefore, you can try to fix these issues by clearing unnecessary browser data on your device. You can check out the How to Clear Cache & Cookies in Google Chrome guide to clear all the data from Google Chrome and fix the issue with Comcast.

select the Time range for the action to be completed

Method 6: Disable Windows Firewall (Not Recommended)

Windows Firewall is an important utility that helps your computer avoid various internet threats, such as malware and virus attacks. However, sometimes the Windows Firewall can also interfere with other internet services and block access. Therefore, you can try to fix this issue by temporarily disabling the Windows Firewall on your computer. You can check out the How to Disable Windows 10 Firewall guide to safely disable the Windows Firewall on your computer to figure out how to fix Comcast email not working issue.

Check the boxes Turn off Windows Defender Firewall

Also Read: How to Add Windows Firewall Rule

Method 7: Disable Antivirus Program Temporarily (If Applicable)

Similar to the previous method, if you are using third-party antivirus software on your computer to secure yourself from various online threats, it too can sometimes interfere with other online services and may block your access to various sites. Therefore, you should consider disabling your antivirus program temporarily on your device. Check out the How to Disable Antivirus Temporarily on Windows 10 guide to fix the Comcast email issues.

click the Turn off button. How to Fix Comcast Email Not Working

Method 8: Enable Third-party Apps to Connect Comcast Mail

Often, this issue occurs with Outlook when you have not enabled third-party apps to connect with Comcast Mail. You can easily fix this issue by visiting your Xfinity account and changing the permissions for Outlook.

1. Open your web browser and visit the official Xfinity website. Log in with the correct credentials.

Sign in to Xfinity

2. Here, locate and select the Mail icon, and then select the Gear icon from the top-right of the screen.

3. From the left-side panel, click on Security.

4. Locate the Third Party Access Security option and check the box for Allow access to my Xfinity Connect email through third-party programs.

Note: In the below steps, we have shown Google Chrome web browser as an example.

Method 9: Update Browser

Sometimes, the issue can also be caused by an outdated browser; if your browser has not been updated in a while, you should try manually checking for updates. You can follow these simple steps to update your web browser.

1. Open Google Chrome from the Start Menu.

Open the Google Chrome from the Start Menu. How to Fix Comcast Email Not Working

2. Click on the Menu options from the top right of the window.

click on the Menu options

3. Here, click on Settings.

click on the Settings. How to Fix Comcast Email Not Working

4. From the left-side menu, click on About Chrome and check for updates.

click on About Chrome and check for updates. How to Fix Comcast Email Not Working

Also Read: Fix Err Proxy Connection Failed Chrome Error

Method 10: Reset Browser Settings

If none of the previous methods works and the issue with Comcast remains, you should consider resetting the browser settings.

1. Open Google Chrome from the Start Menu.

Open the Google Chrome from the Start Menu

2. Click on the Menu options from the top right of the window.

click on the Menu options. How to Fix Comcast Email Not Working

3. Here, click on Settings.

click on the Settings

4. Now, navigate to Reset and clean up.

navigate to the Reset and clean up. How to Fix Comcast Email Not Working

5. Now, click on the Restore settings to their original defaults button.

click on the Restore settings to their original defaults button

6. Finally, click on the Reset settings button to reset Google Chrome to default settings.

click on the Reset settings button to reset the Google Chrome to default settings

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We hope this guide was helpful to you and you were able to figure out how to fix Comcast email not working issue. Let us know which method worked best for you to solve Comcast email not working in Outlook problem. If you have any suggestions or queries, please let us know in the comment section.

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