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How to Unlock Amazon Account

Regain access to your account and resume seamless online shopping.

When your Amazon account is logged in from a different device or orders are being placed from a different IP address, it has a high chance of getting locked. But before this, you will get an email or message, as we have detected unusual activity on your account and have locked it temporarily. If you are one of those who have questions about how to unlock blocked Amazon account, this article is for you. Read until the end to learn more!

How to Unlock Amazon Account

How to Unlock Amazon Account

Amazon is a great place to shop for your friends and loved ones. Whatever the occasion, Amazon has just the perfect thing under all budgets. But what if you are unable to access your account? It can be extremely frustrating, especially if you have something big coming up shortly. Luckily, you can read this article to find out how to unlock your Amazon account like a pro.

For this, you can easily contact Amazon Help Centre by simply following the steps mentioned below.

1. Open the Amazon app on your phone.

2. Tap on the Hamburger icon tab from the bottom panel.

Tap on the three horizontal lines on amazon

3. Next, swipe down and tap on the Customer Service option.

choose the Customer Service option on amazon

4. Now, tap on Chat with us.

tap on Chat with us on amazon | How to Unlock Amazon Account

5. Convey the account unlock request to the Amazon support team.

6. Provide all the required details to help the support team in the unlocking process.

What does We have Detected Unusual Activity on Your Account and have Locked It Temporarily on Amazon Mean?

If you are a regular Amazon user, you might have encountered we have detected unusual activity on your account and have locked it temporarily on your screen. But what does it mean?

This statement means that Amazon is trying to prevent any possible fraud. In other words, the app uses it as a safety measure when it detects suspicious activities. Furthermore, the app only displays it when it is about to lock or have already locked the account and made it unavailable for the user.

Why Am I Having Trouble Getting into My Amazon Account?

There can be various reasons that make it almost impossible for you to access your Amazon account. The most common ones are:

  • You are using an incorrect email address or password.
  • You have used multiple IP addresses from different locations.
  • Amazon has detected suspicious gift card activity.
  • Your credit card verification has failed on Amazon.
  • Unusual frequency and number of orders can also cause this issue.
  • False information was used while signing up on the app.

Also Read: Why does Facebook Feed Say Welcome to Facebook?

Why is My Amazon Account Locked?

As mentioned earlier, your Amazon account gets locked when it detects any suspicious activity. If an order in your account is placed from a different IP address, you will get a warning message, and your account will be locked automatically. Also, if your account is logged in from different devices at the same time, then your account may get locked.

What Happens When Amazon Account Locked for Suspicious Activity?

If your Amazon account has been locked due to suspicious activity, you will be unable to access your account. Accordingly, you can:

  • No longer view product descriptions
  • Cannot add something to the Wishlist
  • Won’t be able to make a purchase

All this will be held until your account is no longer banned.

How Long does It Take to Unblock Amazon Account?

It will take a maximum of 3-4 days to unblock the Amazon account. When the verification process is complete, your account will automatically open and you will receive an email. Sometimes the Amazon account is unblocked within 1-2 days if you get lucky.

Also Read: How to Change Billing Address on Amazon

What Should I Do When My Amazon Account is Locked?

If your Amazon account is locked, do not worry as there are multiple things you can do to unlock it, including contacting the Amazon support team and placing the account unlock request. Read and follow the steps mentioned above to get in touch with the Amazon support team.

How Do I Reinstate My Blocked Amazon Account? How to Reinstate Blocked Amazon Account?

Another method to reinstate a blocked Amazon account is by calling the Amazon help center. If you are from the United States, you need to call on:

  • +1 (206)-266-2992
  • 1-888-230-4331


So, we hope you have understood how to unlock your Amazon account with the detailed steps to your aid. You can let us know any queries or suggestions about any other topic you want us to make an article on. Drop them in the comments section below for us to know.

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