Fix Page Could Not Be Loaded in Microsoft Store

Fix Page Could Not Be Loaded in Microsoft Store

Many Windows 10 users have complained that they face Microsoft Store page could not be loaded error due to instabilities in Microsoft Store. This may occur due to an inappropriate network connection, corrupt Windows files, inappropriate DNS, proxy settings, and a lot more. These instabilities may lead to Why is the page not loading in Microsoft Store? question in minds of all Windows users. If you are also facing this issue, this guide will help you troubleshoot the same with effective solutions. So, continue reading!

Fix Page Could Not Be Loaded in Microsoft Store

How to Fix Page Could Not Be Loaded in Microsoft Store

Here are some common reasons that cause Page could not be loaded, please try again later, Microsoft Store Error on your Windows 10 PC.

  • Incompatible internet connection
  • The region, date, and time settings are incorrect
  • A few temporary glitches in the Microsoft sign-in process
  • A few necessary Windows services are not running
  • There are a few corrupt Windows Store caches
  • Incompatible DNS and proxy settings
  • A few Microsoft app updates are pending on your Windows 10 PC
  • The most recent update is incompatible with the Microsoft Store processes.
  • Any corrupt glitches in your user profile also contributes to the error.

Follow these troubleshooting methods to fix the Page could not be loaded in Microsoft Store issue on your Windows 10 PC.

Method 1: Basic Troubleshooting Methods

Here are a few basic steps that you can follow to fix the issue.

1A. Troubleshoot Internet Connection

If your network connection is not stable, you cannot process any online apps and programs. Make sure your internet is stable and there are no interruptions between your router and the device. Go to Fast.com to check whether you have enough network stability to use Microsoft Store apps without any errors.

fast.com website

Also, check if your device satisfies the below requirements.

  • Clear all the interferences between your router and device.
  • Connect limited devices to the same network.
  • Ensure you have bought the router verified by your Internet Service Provider (ISP).
  • Avoid using old, broken, or damaged cables.

If you face any trouble with the h internet connection, check our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix them.

Select the network adapter to diagnose and click on Next | reset TCP/IP

1B. Run Malware Scan

Several Microsoft experts suggest that scanning a PC will help you maintain your computer threat free. If there are any viruses or malware intrusions in your PC contributing to Why is the page not loading in Microsoft Store? you cannot use any of the Microsoft Store apps.

Hence, you are advised to scan your computer as instructed in our guide How do I Run a Virus Scan on my Computer?

Choose a scan option as per your preference and click on Scan Now

Also, if you want to remove malware from your computer, check our guide How to Remove Malware from your PC in Windows 10.

1C. Update Windows

Also, if there are any bugs in your PC, they can only be fixed after a Windows update. Microsoft releases regular updates to fix all these bugs thereby sorting Page could not be loaded, Please try again later, Microsoft Store Error.

Hence, ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide How to Download and Install Windows 10 Latest Update

Update Windows

After updating your Windows Operating System, check whether you can access your Microsoft app without any errors.

Also Read: How To Fix Microsoft Store Slow Download Issue?

1D. Update WLAN Driver

Device drivers establish a connection link between the hardware and Operating System of your computer. Also, faulty or corrupt drivers lead to the discussed issue. Many users have reported that updating WLAN drivers have helped them fix the problem. You are advised to update WLAN drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve the discussed issue. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.

right click on the driver and click Update driver

1E. Roll Back WLAN Drivers

When you roll back your drivers, all the current versions of the hardware device will be uninstalled and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer.

Follow the steps as instructed in our guide How to Rollback Drivers on Windows 10 to fix the problem.

Switch to the Driver tab and select Roll Back Driver. Fix Page Could Not Be Loaded in Microsoft Store

After your Windows 10 computer has installed the previous version of drivers, check if you have fixed the Microsoft issue or not.

1F. Reinstall WLAN Driver

Incompatible drivers must be reinstalled to fix the discussed Microsoft problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy and you can do so by using a third-party application or manually.

Follow our guide How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers in your Windows 10 computer.

Right click on driver and select uninstall

After reinstalling network drivers, check if you have fixed the discussed issue.

1G. Disable Antivirus Temporarily (If Applicable)

Your antivirus program may mistakenly prevent any new latest updates from being installed on your PC. Many compatibility issues are identified by several Windows users they are difficult to tolerate and rectify. Antivirus software like Norton and Avast may prevent any latest Windows Store apps update and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same.

Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.

Disable Antivirus Temporarily

After fixing the problem on your Windows 10 PC, make sure to re-enable the antivirus program since a system without a security suite is always a threat.

Also Read: Fix Windows Store Error 0x80072ee7

1H. Disable Windows Firewall (Not Recommended)

Sometimes, Windows Defender Firewall in your computer might prevent Microsoft Store access, for some security reasons. If in case, the apps have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so.

You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall

turn off Windows Defender Firewall not recommended

1J. Check Region, Date and Time Settings

If the time and date settings in your region do not sync with each other, you may not perform any functions in Microsoft Store. Before installing or performing any tasks in Microsoft Store, you must be aware of the fact that, these apps will check your computer for certain certificates and if the time, zone and date are incorrect at this stage, all the certificates will be considered as invalid leading to discussed Microsoft Store issue.

To adjust and confirm the date and time settings, follow the below-mentioned steps.

1. Press the Windows + I key together to open Windows Settings.

2. Now, click on Time & Language.

click on Time Language setting. Fix Page Could Not Be Loaded in Microsoft Store

3. Then, in the Date & time tab, make sure Set the time automatically and Set the time zone automatically options are toggled on.

make sure Set the time automatically and Set the time zone automatically options are toggled on

4. Then, click on Sync now as highlighted above.

5. Now, switch to the Region tab in the left menu and the Country or region option, make sure you choose the United States as shown.

Note: Changing the region will fix Microsoft Store processes not working if the problem occurs only for a particular region. Make sure you change the region back to your geographic area after fixing the issue.

switch to the Region tab and in the Country or region option

1K. Sign out & Sign in Again

Errors during sign in process of Microsoft account may contribute to Microsoft Store page could not be loaded. So, if you face the error and you are clueless of any reasons, you have to sign out of your account and sign in again. Here are a few instructions to do it.

1. Hit the Windows key and type Microsoft Store.

open Microsoft Store

2. Now, click on Open. Then click on your profile icon followed by Sign out option.

click on your profile icon and then select the Sign out option. Fix Page Could Not Be Loaded in Microsoft Store

3. Now, click on Sign in as shown.

click on Sign in

4. Now, select your Microsoft account and click on the Continue button.

select your Microsoft account and click on the Continue button. Fix Page Could Not Be Loaded in Microsoft Store

5. Type the login credentials and sign in back to your Microsoft account.

1L. Repair System Files

If there are any missing or damaged files on your Windows 10 PC, you will face the discussed issue. Yet, you are repairing these corrupt files by using inbuilt utilities namely, System File Checker and Deployment Image Servicing and Management.

Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.

Run SFC and DISM command lines to repair system files

1M. Disable Proxy Server

Sometimes, with inappropriate network configurations on your Windows 10 computer, you will face Why is the page not loading in Microsoft Store? If you have installed any VPN service or use proxy servers on your PC, read out How to Disable VPN and Proxy on Windows 10 and implement the steps as instructed in the article.

toggle OFF Proxy server. Fix Page Could Not Be Loaded in Microsoft Store

After disabling the VPN client and proxy servers, check if you have fixed the discussed error. Still, if you face the same Microsoft Store Page not loading problem, try connecting to a mobile hotspot.

1N. Change DNS server addresses

Some users have suggested that changing the DNS addresses has helped them fix Microsoft Store page could not be loaded issue in Windows 10 computers. Google DNS has 8.8.8.8 and 8.8.4.4 IP addresses that are simple and easy to remember to establish a secure DNS connection between the client and the server.

Here is our simple guide on How to change DNS settings in Windows 10 that will help you change your DNS addresses on your computer. You can also switch to any Open DNS or Google DNS on your Windows 10 computer by following our guide on How to Switch to OpenDNS or Google DNS on Windows. Follow as instructed and check if you can troubleshoot the problem.

Select the icon Use the following DNS server addresses

1O. Clear DNS Cache & Data

Few users have suggested that clearing the DNS cache and data on your PC has helped them fix the discussed issue. Follow as instructed.

1. Hit the Windows key and type cmd. Then, click on Open.

open command prompt

2. Now, type the following commands one by one. Hit Enter key after each command.

ipconfig/flushdns
ipconfig/registerdns
ipconfig/release
ipconfig/renew
netsh winsock reset

ipconfig flushdns

3. Wait for the commands to be executed and restart your PC.

Method 2: Run Windows Store Apps Troubleshooter

Your Windows 10 PC has an inbuilt troubleshooting tool to fix any issues in Microsoft Store. Follow the below-mentioned steps to run the Windows Store Apps troubleshooter.

1. Go to the search menu and type Troubleshoot settings as shown.

Navigate to the search menu and type Troubleshoot settings in the search bar

2. Click on Windows Store Apps followed by Run the troubleshooter as shown.

windows store apps click on run the troubleshooter

3. If there are any problems identified after the troubleshooting process, click on Apply this fix.

4. Finally, follow the instructions as listed in the upcoming prompts and restart your PC. Check if you have fixed Microsoft Store Page not loading problem.

Also Read: Fix Error in wsclient.dll in Windows 10

Method 3: Restart Essential Windows Services

Some important Windows services like Windows Update and Background Intelligent Transfer services must be enabled in your computer to avoid Microsoft Store Page not loading problem. The Background Intelligent Transfer services use any idle bandwidth to install any latest updates so that your computer installs any update only if there is no other installation is in progress. If these services are disabled in your system, you are more likely to face the discussed Microsoft Store Page not loading problem. Hence, restart essential Windows services as instructed below.

1. Type Services in the search menu and click on Run as administrator.

Type Services in the search menu and click on Run as administrator. Fix Page Could Not Be Loaded in Microsoft Store

2. Now, scroll down and double-click on Background Intelligent Transfer Service.

Background Intelligent Transfer Service

3. Now, select the Startup type to Automatic, as depicted.

Note: If the Service status is Stopped, then click on the Start button. If the Service status is Running, click on Stop and Start it again.

select the Startup type to Automatic

4. Click on Apply > OK to save the changes.

5. Repeat all these steps for other Windows services like Cryptographic, Network Location Awareness, MSI Installer, and Windows Update Services.

Method 4: Reset Windows Store App Cache

Corrupt cache and corrupt data in Microsoft Store will contribute to Page could not be loaded in Microsoft Store. Follow the below mentioned instructions to delete Windows Store cache.

1. Launch the Run dialog box by pressing Windows + R keys together.

2. Now, type wsreset.exe and hit Enter key to reset Windows Store app cache.

type wsreset.exe and hit Enter. Fix Page Could Not Be Loaded in Microsoft Store

Also Read: Fix Error Code 0x80070490 in Windows 10

Method 5: Install Apps Updates

To fix Microsoft Store page could not be loaded, make sure if all the applications in your Microsoft Store library are updated to its latest version. If there are a lot of updates pending in action, new updates or installations may face several errors during the process. Follow the below mentioned steps to install Microsoft Store app updates.

1. Go to the search menu and type Microsoft Store. Then, click on Open.

launch Microsoft Store

2. Then, click on the Library icon at the bottom left corner of the Microsoft Store window.

click on the Library icon

3. Then, click on the Get updates button as shown.

click on the Get updates button. Fix Page Could Not Be Loaded in Microsoft Store

4. Then, click on the Update all button as highlighted.

click on the Update all button

5. Wait for the updates to be downloaded to your Windows 10 PC and make sure you get Your apps and games are up to date prompt.

Wait for the updates to be downloaded to your Windows 10 PC and make sure you get Your apps and games are up to date prompt

Method 6: Uninstall Recent Update

Any previous incompatible updates in your Windows 10 PC might not allow new updates to be downloaded in it. Hence, you are advised to uninstall the recent updates that are being installed on your computer to fix Page could not be loaded, please try again later, Microsoft Store Error. It is very easy to do the task and the steps are demonstrated as follows.

1. Hit the Windows key and type Control Panel. Then, click on Open as shown.

open Control Panel. Fix Page Could Not Be Loaded in Microsoft Store

2. Now, click on Uninstall a program option under the Programs menu as depicted.

click on Uninstall a program option under the Programs menu

3. Now, click on View installed updates in the left pane as shown.

click on View installed updates

4. Now, search and select the most recent update by referring to Installed On the date and clicking on Uninstall option as shown below.

select the most recent update and click on Uninstall option. Fix Page Could Not Be Loaded in Microsoft Store

5. Finally, confirm any prompt and reboot the PC.

Also Read: Fix Microsoft Store Error 0x80073D12 in Windows 10

Method 7: Delete SoftwareDistribution Folder

Still, if you face Microsoft Store page could not be loaded problem, then there is another simple workaround to fix these problems. Firstly, stop the Windows Update service and delete the SoftwareDistribution folder in your File Explorer. Then again start Windows Update services. Read our guide, How to Delete SoftwareDistribution Folder on Windows 10 to proceed.

Choose SoftwareDistribution folder and press Del key

Method 8: Re-register Microsoft Store app

If above methods does not fix Why is the page not loading in Microsoft Store?, re-registering the Windows Store might help you. Follow as instructed below.

1. Navigate to the search menu and type Windows PowerShell.

2. Then, click on Run as administrator as shown.

Windows PowerShell. Fix Page Could Not Be Loaded in Microsoft Store

3. Now, paste the following command line in the Windows PowerShell and press the Enter key.

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

paste the command lines in the Windows PowerShell and hit Enter

4. Wait until the commands are executed and now you will not face the discussed error again.

Also Read: Fix Windows 10 0xc004f075 Error

Method 9: Reinstall Microsoft Store

If none of the above-discussed methods has helped you fix Microsoft Store page could not be loaded issue then the last option to resolve the problem is to reinstall Microsoft Store. This uninstallation process cannot be implemented by Control Panel or Settings procedure. PowerShell commands will help you reinstall Microsoft Store as discussed below.

1. Launch PowerShell with admin rights as instructed above.

2. Now, type get-appxpackage –allusers and hit Enter.

type get appxpackage allusers and hit Enter

3. Now, search for Microsoft.WindowsStore Name and copy the entry of PackageFullName.

search for Microsoft.WindowsStore Name and copy the entry of PackageFullName

4. Now, go to a new line in the PowerShell window and type remove-appxpackage followed by a space and the line you have copied in the before step.

It looks like,

remove-appxpackage Microsoft.WindowsStore_22202.1402.2.0_x64__8wekyb3d8bbwe

Note: The command may vary a little according to the version of Windows you use.

go to a new line in the PowerShell window and type remove appxpackage command. Fix Page Could Not Be Loaded in Microsoft Store

5. Now, Microsoft Store will be deleted from your PC. Now, reboot your Windows 10 PC.

6. Then, to reinstall it, again open Windows PowerShell as an administrator and type the following command.

Add-AppxPackage -register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.8.0_x64__8wekyb3d8bbwe\AppxManifest.xml" –DisableDevelopmentMode

type Add AppxPackage register CProgram Files WindowsApps Microsoft.WindowsStore 11804.1001.8.0 64 8wekyb3d8bbwe AppxManifest.xml DisableDevelopmentMode

7. Finally, Microsoft Store will be reinstalled on your PC and you will not face the discussed Microsoft Store Page not loading problem again.

Also Read: How to Fix Error 0x80070002 Windows 10

Method 10: Create New User Profile

Some users have reported creating a new user profile fixed Microsoft Store page could not be loaded issue. You can create a new user profile by following the steps discussed in our guide, How to Create a Local User Account on Windows 10

Create New User Profile in Windows 10 PC

After creating a new user profile, check if you have fixed the discussed problem.

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We hope the guide was useful and you were able to fix Microsoft Store page could not be loaded on your Windows 10 PC. Keep visiting our page for more cool tips & tricks and leave your comments below. Let us know what you want to learn about next.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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