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How to Fix Microsoft Store Not Opening on Windows 11

Encountering issues with the Microsoft Store not opening on Windows 11 can halt your ability to download and update applications, impacting your overall experience with the operating system. This common problem can arise from various underlying causes, ranging from corrupted system files to outdated OS versions. In this guide, we will explore effective troubleshooting steps to fix the issue of the Microsoft Store not opening on Windows 11. 

How to fix Microsoft store not opening issue on Windows 11

How to Fix Microsoft Store Not Opening on Windows 11

A variety of factors may be to blame for the Microsoft Store not opening problem. This is due to the reliance of the application on specific settings, apps, or services. Here are a few possible factors that may cause this issue:

  • Disconnection from Internet
  • Outdated Windows OS
  • Incorrect Date and Time settings
  • Incorrect Country or Region selections
  • Corrupt cache files
  • Disabled Windows update services when anti-virus or VPN software is enabled.

Method 1: Fix Internet Connectivity Issues

1. Click on the Search icon and type Command Prompt. Then, click on Open, as shown.

2. Type Ping 8.8.8.8 and press the Enter key.

3. After pinging is done, make sure that Packets Sent = Received and Lost = 0, as illustrated below.

4. In this case, your internet connection is working fine. Close the window and try the next solution.

Method 2: Sign into Your Microsoft Account (If Not Already)

It is common knowledge that if you want to download or buy anything from the Microsoft Store, you must be signed in to your Microsoft account.

1. Press Windows + I keys simultaneously to open the Settings app.

2. Click on Accounts in the left pane.

3. Then, click on Your info in the right pane, as depicted below.

4. If it shows Microsoft account in the Account settings section, you are logged in with your Microsoft account. Refer given pic.

5. if not, you are using a Local Account instead. In this case, Sign in with your Microsoft Account.

Also Read: How to Change PIN in Windows 11

Method 3: Set Correct Date & Time

1. Click on the Search icon and type Date & time settings. Here, click on Open.

2. Now, turn on toggles for Set time automatically and Set time zone automatically options.

3. Finally, under Additional settings section, click on Sync Now to sync your Windows PC clock to Microsoft time servers.

Syncing date and time with microsoft servers

Method 4: Set Correct Region Settings

1. Click on the Search icon and type Region Settings. Click on Open, as shown.

2. In the Region section, click on the drop-down list for Country or region and select your Country e.g. India.

Method 5: Run Windows Store Apps Troubleshooter

1. Press Windows + I keys together to open the Settings app.

2. In the System tab, scroll down and click on Troubleshoot, as depicted.

3. Click on Other troubleshooters under Options.

4. Click on Run for Windows Store apps.

Windows Store Apps Troubleshooter

Windows Troubleshooter will scan and fix any errors that are found. Try running the Store to download apps again.

Method 6: Reset Microsoft Store Cache

In order to fix Microsoft Store not working on Windows 11 problem, you can reset Microsoft Store cache, as explained below:

1. Click on the Search icon and type wsreset. Here, click on Open.

2. Let the cache be cleared. Microsoft Store will open automatically after the process is completed.

Method 7: Reset or Repair Microsoft Store

One of the simplest ways to fix Microsoft Store not working issue is to simply reset or repair the application via App settings menu on Windows 11.

1. Click on the Search icon and type Microsoft Store.

2. Then, click on App settings shown highlighted.

3. Scroll down to the Reset section.

4. Click on Repair button, as shown. The app will be repaired, if possible while app data will remain unaffected.

5. If the app still does not work, then click on Reset. This will reset the app, its settings & data completely.

Method 8: Re-Register Microsoft Store

1. Click on the Search icon and type Windows PowerShell. Then, click on Run as administrator, as shown.

2. Click on Yes in the User Account Control prompt.

3. Type the following command and press the Enter key to execute:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

Windows PowerShell

4. Try opening Microsoft Store once again as it should function now.

Method 9: Enable Windows Update Services (If Disabled)

1. Press Windows + R keys together to open Run dialog box.

2. Type services.msc and click on OK to open Services window.

3. From the list of services, find Windows Update services and right-click on it.

4. Click on Properties in the context menu, as shown.

5A. Check if the Startup type is Automatic and Service status is Running. If it is, move to the next solution.

Service properties windows

5B. If not, set Startup type to Automatic from the drop-down menu. Also, click on Start to run the service.

6. Click on Apply > OK to save these changes and exit.

Method 10: Update Windows

1. Press Windows + I keys simultaneously to open Windows Settings. 

2. Click on Windows Update in the left pane.

3. Then, click on Check for updates.

4. If there is any update available, click on Download & install button shown highlighted.

Windows update tab in Settings app. How to Fix Microsoft Store Not Opening on Windows 11

5. Wait for Windows to download & install the update automatically. Restart your PC when prompted.

Method 11: Turn Off Proxy Servers

1. Press Windows + I keys together to open Settings.

2. Click on Network & internet from the left pane.

3. Then, click on Proxy.

4. Turn Off the toggle for Automatically detect settings under Automatic proxy setup section.

5. Then, under Manual proxy setup, click on the Edit button shown highlighted.

turn off proxy automatic proxy settings windows 11

6. Switch Off the toggle for Use a proxy server option, as depicted.

Toggle for proxy server. How to Fix Microsoft Store Not Opening on Windows 11

7. Finally, click on Save & exit.

Method 12: Uninstall Third-party Antivirus Software (If Applicable)

Third-party antivirus software installed on your system can also cause Microsoft Store not to open issue. These programs can sometimes fail to distinguish between a system process and other network activity, causing many system applications, such as Microsoft Store, to not work and be interrupted. You can uninstall the same as follows:

1. Press Windows + X keys simultaneously to open the Quick Link menu.

2. Click Apps and features from the list.

3. Scroll through the list of installed apps and click on the three-dotted icon for the third-party antivirus installed on your computer.

Note: We have shown McAfee Antivirus as an example 

4. Then, click on Uninstall, as shown.

Uninstalling third-party antivirus. How to Fix Microsoft Store Not Opening on Windows 11

5. Click on Uninstall again in the confirmation dialog box.

Confirmation dialog box

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