Fix HBO Max Keeps Crashing on Roku

HBO Max is a great app to access blockbuster movies, super-hit series, Originals, sports, and more in one place. You can pick a plan from four different available options and watch anything anytime you wish with no restrictions. However, there are times when HBO Max gets crashed multiple times on Roku while you try to stream any content, and users wonder why does my HBO Max keep crashing. If you are also struggling with the same error, read this article till the end to fix HBO Max keeps crashing issue.

HBO Max Keeps Crashing

Fix HBO Max Keeps Crashing on Roku

HBO Max is among the top choices for people who like the freedom of watching anything they want and we know how annoying it can be when you face this issue. Therefore, this article has everything you need to know to fix the crashing problem.

Quick Answer

To fix HBO Max keep crashing issue try updating the app first, here are the steps:

1. Turn on your Roku TV and highlight HBO Max by pressing the star button on the remote.

2. Select Check for updates from the on-screen menu.

Why Does My HBO Max Keep Crashing?

There are multiple reasons why the HBO Max app is continuously crashing on your Roku TV such are:

  • HBO Max is currently facing server downtime.
  • You currently have an unstable internet connection to keep the app running with no interruptions.
  • You do not have enough space on your Roku TV which is preventing apps from behaving rationally.
  • The device on which you are launching HBO Max is full of cache files.
  • You have not updated HBO Max which is causing HBO Max freezing up.
  • You have not updated your Roku TV.

Now that you know why does my HBO Max keep crashing, let us move on to the troubleshooting methods to fix HBO Max keeps crashing on Roku.

Method 1: Troubleshoot Internet Connection

The first thing on the list is troubleshooting the internet connection. It is common knowledge that apps like HBO Max require a stable internet connection to avoid buffering and load videos like a pro. In case it is unavailable, you may notice the app crashing and freezing. Luckily, you can read our in-depth guide to restart or reset your router and modem on How to Troubleshoot Network Connectivity Problems on Windows 10.

Method 2: Wait for HBO Max Server Uptime

If an app is not working, the first thing you need to do is ensure that it is currently not facing server downtime issues. For this, you can use the official website of Downdetector. Simply search HBO max in the search bar and wait for the results to load. Accordingly, if it states that the app is having some trouble, wait for a few hours and try accessing it again.

downdetector webpage

Method 3: Restart Roku TV

This is another handy method that can help you with the HBO app crashing. To restart your Roku TV, all you have to do is:

1. Unplug your Roku TV.

2. Wait for at least 15-20 seconds and plug it back.

3. Now launch HBO Max and check if the issue has been resolved.

Also Read: Top 10 Ways to Fix HBO Max Stuck on Loading Screen

Method 4: Update HBO Max

By updating HBO Max on your Roku TV, you can remove any persisting bugs from the current version and make your app better than ever. Doing so will also ensure the app does not crash or freeze unexpectedly. Here are the steps to update the app.

1. Turn on your Roku TV.

2. Highlight HBO Max and press the star button on the remote.

3. Next, choose Check for updates from the menu on the screen.

If there is no update available, it means that the HBO Max is already equipped with its latest app version.

choose check for updates

Also Read: Why is HBO Max Not Working on My Computer?

Method 5: Update Roku TV

Apart from timely updating the apps, it is also necessary to update your Roku TV. This will prevent any potential issues from arising and maintain the efficiency and speed of your TV. Moreover, it can also help with HBO Max freezing up.

1. Go to Settings followed by System on your Roku TV.

go to settings followed by system on roku tv

2. Select System update.

go to system update on roku tv

3. Next, choose Check now to ascertain whether any new update is available.

Method 6: Reinstall HBO Max on Roku TV

If HBO Max keeps crashing on Roku is still persisting, you can try reinstalling the app by following the below-mentioned steps.

1. Highlight HBO Max and press the star button on the remote.

2. Choose Remove channel followed by Remove.

remove channel on roku tv

3. Next, go to Streaming Channels.

4. Search HBO Max in the Channel Store and choose Add channel.

5. Launch HBO Max, log in using your credentials, and try to watch a movie or anything.

Also Read: How to Fix HBO Max Not Working on iPhone

Method 7: Contact HBO Max Customer Support

If nothing else is working, you can always contact HBO Max customer support. For this, simply visit to HBO Max Help Center where you will find expert answers regarding sign-up, account, billing, and so on.

hbo max help center


We hope this article helped you with how to fix HBO Max keeps crashing issue. Please share your reviews and feedback in the comments down below and let us know what you would like to read next.

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