Home ยป How to

Fix Dropbox Error 500

Having trouble accessing your files due to Dropbox error 500? Do not worry as this is a common problem that occurs when servers have overloaded. In this article, we have explained this error 500 on Dropbox and provided reliable solutions to fix the issue.

Fix Dropbox Error 500

How to Fix Dropbox Error 500

Dropbox is a cloud-based file hosting and collaboration platform that enables users to store, share, and access files from anywhere. It offers a variety of features, including file synchronization, file sharing, file storage, and security. With file synchronization, users can sync files and folders across multiple devices.

Although Dropbox is relatively stable, some users report facing error codes. One such common error code is the error code 500. If you are looking for fixes to this error, you have come to the right place. This article is therefore regarding how to fix this error.

Quick Answer

Try to check if Dropbox servers are online or not. Also you can troubleshoot your network connection by following the steps below:

1. Run Network adapter troubleshooter on Windows.

2. Restart your internet router or modem.

3. Make sure you have a stable network connection.

What Does Dropbox Error 500 Mean?

When you encounter this error, you may see a message that says HTTP error 500 or 500 Internal Server Error. After finding out what does Dropbox error 500 means, you can find out what its causes may be. The error could be due to a variety of issues, including temporary server outages, maintenance or upgrades being performed on the server, conflicts with third-party apps or plugins, etc. You can read more of the causes below.

What Causes Dropbox Error 500 Occurs?

As the error 500 is a common one, there can be a number of causes. This error can be caused by a variety of issues from the server side or the user side. Likewise, you can find out what causes this error 500 in Dropbox by reading below.

  • Temporary server outages
  • Conflict with third-party apps or plugins
  • Network connectivity issues
  • Server-side issues
  • Lack of JavaScript support in browsers
  • Corrupt Windows system files:
  • Tracking prevention in browsers

There are a number of methods that you can follow in order to fix the error 500. Most of the methods to fix this error are quite straightforward. Therefore, you can follow the different methods below.

Method 1: Refresh Web Page

The error may be a temporary issue. In this case, a fix that you can follow is to refresh the web page. There are several ways to refresh a web page depending on the web browser and operating system being used. Here are the steps for Google Chrome below.

1. Go to the Dropbox web page.

2. Click on the Refresh icon on the top-left corner of the page.

Click on the Refresh icon

Note 1: Alternatively, right-click on the web page and click on the Reload option.

Note 2: You can also press the Ctrl + R keys simultaneously.

click on the Reload option. Fix Dropbox Error 500

Method 2: Troubleshoot Network Connectivity

A fix that you can follow to resolve this error is to troubleshoot your network. Likewise, this Dropbox error may be a result of network issues on your end. There are several steps you can take to troubleshoot a network problem. You can find out more by reading how to troubleshoot network connectivity problems on Windows 10 to do the same.

Wireless router

Also Read: How to Delete Dropbox Cache

Method 3: Wait for Server Uptime

Another fix that you can follow is to make sure that the Dropbox Servers are up and running. Likewise, you can do this by checking the Dropbox server status page. The Dropbox status page provides real-time information about the status of Dropbox services, including any issues or outages that may be affecting the platform.

Discord system status. Fix Dropbox Error 500

Method 4: Use Different Browser

In most cases, the error code associated with Dropbox typically appears on the web app. If you encounter this problem, you can attempt to resolve the issue by changing your browser. It is possible that the problem is not with Dropbox but with your browser. If you are unsure, you can try accessing Dropbox on a different browser to determine if the issue persists.

Method 5: Download Smaller Files

You may encounter an error if the file you’re trying to download exceeds 20 GB in size or contains more than 10,000 files. In such cases, syncing the folders to your local disk via the Desktop app could be a potential solution. Alternatively, you can try downloading smaller groups of files to avoid encountering the error.

Method 6: Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can help to resolve a variety of issues, such as slow browsing speed, website loading issues in addition to the error 500. Therefore, it is a good idea to follow this method from time to time. You can find out more about this by reading how to clear cache and cookies in Google Chrome to do the same.

clear browsing data

Also Read: 10 Ways to Fix Dropbox Error 404

Method 7: Enable JavaScript

A fix that you can also follow is to enable JavaScript in your browser. Dropbox may be facing the error as a result of JavaScript being disabled or not supported by the browser. It is a good idea to use a browser with JavaScript support. In order to enable JavaScript in Microsoft Edge, you can follow the steps below.

1. Open Microsoft Edge.

2. Click on the three-dot icon in the upper-right corner of the browser window.

Click on the three dot icon

3. Select Settings from the dropdown menu.

Select Settings. Fix Dropbox Error 500

4. Click on Cookies and site permissions option.

Click on Cookies and site permissions option

5. Click on JavaScript.

Click on JavaScript

6. Toggle the switch to the right of Allowed (recommended).

allow javascript

Also Read: Fix Dropbox Error 400 Message in Windows 10

Method 8: Change Browser Tracking Prevention Settings

As a strict privacy measure, your browser may disrupt some websites and affect your ability to access Dropbox. To resolve this issue, you can adjust your browser’s tracking settings to improve its functionality. You can follow the steps below for Microsoft Edge.

1. Open Microsoft Edge.

2. Click on the three-dot icon in the upper-right corner.

Click on the three dot icon

3. Click on Settings from the drop-down menu.

Select Settings. Fix Dropbox Error 500

4. Click on Privacy, search, and services.

Click on Privacy, search, and services. Fix Dropbox Error 500

5. Toggle the switch for Tracking prevention.

Toggle the switch for Tracking prevention

6. Select Balanced.

Select Balanced

Also Read: Fix Dropbox Not Enough Space to Access Folder

Method 9: Perform Disk Cleanup

Having junk or temporary files on your computer can negatively impact Dropbox performance, potentially causing the error 500 in Dropbox. In order to resolve this issue, you can use Disk Cleanup to remove junk files, including temporary Windows installation files, temporary internet files, delivery optimization files, and other unnecessary downloads. Likewise, you can also free up some space on your drive by doing this. You can read more on how to free up hard disk space on Windows 10 to do the same.

click Clean up system files. Fix Dropbox Error 500

Method 10: Repair System Files

In some cases, corrupt Windows system files could be a possible cause of the error 500 in Dropbox. In order to address this issue, you can utilize the System File Checker tool for troubleshooting. You can read out our guide on How to repair system files.

run dism command after running sfc scannow repair command


We hope that this guide was helpful and that you were able to learn about the methods to resolve Dropbox error 500. Let us know which method worked for you best. If you have any queries or suggestions, then feel free to drop them in the comments section below.

About The Author

Leave a Comment

Your email address will not be published. Required fields are marked *