Disney Plus is one of the most renowned video streaming platforms with a large base of audience from around the world. The type of content available on the platform also varies from region to region. Therefore, with so many areas to cover there is a large probability of errors to occur. One of these errors being faced by users is Disney Plus error code 39 on Windows 10. In this article, we will discuss the issue in detail along with different methods to fix it.
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Disney Plus Error Code 39 on Windows 10
The Disney Plus error code mentions the statement: We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39). It is frequently encountered by a number of users, leading to its mention on the Disney Plus help page as well. In this guide, we will explain what it is, why it occurs, and how you can fix it in detail. So, keep reading.
Quick Answer
Follow these steps to update Disney Plus app and get it working again:
1. Open Microsoft Store on your Windows PC and search for the Disney + app.
2. Now, open on the app results and click on Update.
What Causes Disney Plus Error Code 39?
Disney Plus help gives a list of probable causes that may occur when the content or video you are requesting to is temporarily inaccessible. These include:
- You are trying to access Disney Plus from an unsupported device or configuration.
- There is an issue with internet connectivity or the stability of connection or Wi-Fi signal.
- This can also not be your or the device’s fault but just because of a very high number of simultaneous requests for similar content. As this may lead to server downtime you may have to wait a little bit and try again later.
Method 1: Basic Troubleshooting Methods
As causes for the error vary from region to region, therefore, finding the issue and correcting it becomes a little complicated. But as a good number of issues occur just because of very basic system faults, so we would start with some basic troubleshooting methods to fix Disney Plus error code 39 on Windows 10. If the error persists, then move on to more advanced methods.
1A: Wait for Server Uptime
Disney Plus is a worldwide platform and so the number of people streaming on it is also huge. These high numbers tend to sometime put extra load on the servers resulting in this issue. Therefore, first, check if the servers of Disney Plus are down or not. You can make use of the website named Isit Down Right Now for this.
1B: Lower Stream Quality
It may so happen that your stream quality is too high. This may not go in hand with the internet connection speed resulting in this error. Therefore, lowering stream quality may help you in solving this at great lengths.
1C: Play Different Show
To be sure the issue is not specific to the episode you are currently watching, you may also try playing a different show. The best course of action in this situation is to get in touch with customer service.
1D: Restart PC/Device
If you are having problems streaming Disney Plus, restarting your computer is a solution. To do this, first shut all open tabs in the browser you’re using to access Disney Plus, and then restart your computer by selecting Restart from the Windows menu.
Also Read: How Do You Cancel Your Disney Plus Account
Method 2: Troubleshoot Internet Connectivity Issues
If you wish to stream any HD content on your PC, you should have access to a strong, reliable internet connection. Any alterations could cause Disney Plus error code 42 to appear on your Roku or other device. Consider using the methods listed below to check and resolve this issue.
2A: Check Internet Connection Speed
With an internet speed test platform, you can determine whether your internet connection is having problems. You may utilize the Speed test for this. The minimum requirement for this should be a download and upload speed of 25 Mbps. If you possess that speed, you can go to the following technique. If not, relocating the Wi-Fi router might be helpful.
2B: Run Network Troubleshooter
You must perform some simple troubleshooting on your Windows Computer if you discover any internet connectivity issues that do not easily disappear with any physical modifications performed. You can accomplish this by following our instructions on how to troubleshoot network connectivity problems on Windows 10.
2C: Switch to another Wi-Fi Network
The best course of action is to switch to some other Wi-Fi if all other attempts to solve the connectivity problems have failed. Using this, you can also determine whether the problem is solely related to your internet connection or if more investigation is necessary.
Method 3: Re-Login into Disney Plus Account
Occasionally, a Disney + error will appear because of a problem with how you logged in the last time. Re-Login is therefore an option in this situation. You need to log out and then log back in using your credentials to fix the Disney Plus issue code 42.
1. Click on Your Profile Icon in the top left corner.
2. From the drop-down menu select Account.
3. In Account, click on Log out of all devices.
Method 4: Launch App on a Supported Device
The Disney Plus help page puts this at the forefront as a method of how to fix Disney Plus error code 39. Here, you have to make sure that the device you are using to access the Disney Plus app is supported and its software is duly updated to the latest version. Also, to resolve this issue you may try to access this on a supported web browser.
Method 5: Plugin HDMI Securely
It may so happen that the HDMI cable is not plugged in correctly into the HDMI port on one or both ends of the cable. To avoid this issue:
1. Switch off the main power source of the device.
2. Then, remove and reinsert the HDMI cable into the port.
This might be a potential answer to how to fix Disney Plus error code 39.
Method 6: Clear Browser Cache
If you are using the Disney Plus app on a web browser such as Chrome, then clearing out cache and cookies is a viable option. In most cases, cache and cookies provide you with a better experience while moving on to different websites. This is done by remembering the past information of your visit to a website.
But, the information being stored in your PC can sometimes be read incorrectly resulting in Disney Plus error code 39 Windows 10. To resolve any such issue please follow our guide on How to Clear Cache and Cookies in Google Chrome.
Also Read: How to Change Language on Disney Plus Roku TV
Method 7: Update Disney Plus App
The Disney Plus app should be updated to the most recent version if you are experiencing this error because it may be caused by an out-of-date application.
1. Open Microsoft Store and look for the Disney Plus app.
2. Now, click on Update.
Method 8: Disable VPN and Proxy Services
A VPN or Proxy server may hinder any application or browser from working to its true potential. As they tend to hide your personal info and IP address, therefore, they can hinder some of the functions of the Disney Plus App. To do this follow our guide on How to Disable VPN and Proxy on Windows 10.
Method 9: Reinstall Disney Plus App
In case you are using the Disney Plus app instead of streaming content on a web browser then you must give it a last try by uninstalling and reinstalling the Disney Plus application. This process will remove any kind of bad storage in the app data that might be leading to this error. Afterward, you have to re-login with your Disney Plus credentials to access its content.
1. Open Windows Settings by pressing the Windows + I key.
2. Open the Apps section.
3. Navigate to Disney+ in the list and click on Uninstall.
4. Once done, restart the PC.
5. Open Microsoft Store and install Disney + from there.
Method 10: Contact Customer Support
Disney Plus customer support services are quite prompt in resolving issues that don’t go away with basic or advanced troubleshooting methods. As it is a monthly subscription platform therefore it may so occur that there is some problem with the payments which can only be resolved by Disney customer support services.
We hope that this article could guide you on how to fix Disney Plus error code 42. If you have any queries or suggestions, then feel free to drop them in the comments section below.
