Slang.ai, founded in 2019 by Alex Sambvani and Gabriel Duncan , aims to transform the phone call experience for brick-and-mortar businesses using artificial intelligence. Slang.ai has built an AI-powered automated phone call answering service for retail stores and restaurants that can handle a wide range of customer inquiries, including answering questions, taking reservations, and providing updates such as notifying businesses about callers running late. With integration capabilities with popular reservation systems like OpenTable and Resy, Slang’s AI seamlessly streamlines the customer service process.
Empowering Restaurants and Retailers with Voice AI
The heart of Slang’s success lies in its massive dataset of customer conversations, which allows its AI to comprehend the subtleties of human language and provide accurate and helpful responses. This ever-learning system continuously improves as it interacts with more customers, adapting to their needs and delivering exceptional service.
Addressing the Frustrations of Traditional Phone Experiences
By utilizing Slang’s AI, businesses can unlock numerous benefits. Firstly, it frees human employees from answering routine calls, enabling them to focus on providing personalized in-person customer service. This shift in workload can significantly enhance customer satisfaction and ultimately lead to increased revenue. Additionally, Slang’s AI automates tasks such as reservations and inquiries, allowing businesses to operate more efficiently and streamline their operations.
Availability
Slang.ai’s customer base comprises various industries, including restaurants, retailers, and other businesses that receive a high volume of phone calls. While currently available in the United States and Canada, the startup has plans to expand its services further.
Advanced Features
Slang.ai’s advanced virtual assistant features, including soundscapes and personalization, enable businesses to create unique and engaging phone experiences. The integration of analytics platforms empowers businesses to gain valuable insights into call volumes, successful resolutions, and peak calling times, allowing them to optimize their customer service strategies.
Pricing Options
Pricing for Slang.ai’s automated answering service starts at $199 per month for the starter package, catering to businesses with up to 500 monthly calls.
- For more complex needs and higher call volumes, the Growth package is available at $299 per month.
- Finally, the Rocket package, priced at $599 per month, is designed for businesses handling up to 2,500 calls per month.
Raising $20 million
In an exciting announcement, Slang.ai, a San Francisco-based startup, has emerged from stealth mode with an impressive $20 million in Series A funding. The funding round was led by prominent investors such as Homebrew, Stage 2 Capital, Wing VC, Underscore VC, Active Capital, Collide Capital, Path Ventures, and Intuitive Truth Ventures. Notably, celebrity chef Tom Colicchio, Behance founder Scott Belsky, and executives from Snap and Zoom also participated, showcasing the strong support and endorsement of Slang’s vision.
Slang.ai’s AI-powered automated phone call answering service offers retail stores and restaurants an invaluable tool to improve their phone call handling. By leveraging AI technology, businesses can provide accurate, helpful, and personalized service to their customers, ultimately leading to improved customer satisfaction and increased revenue. With Slang.ai, businesses can unlock the full potential of voice AI, creating remarkable experiences and establishing themselves as leaders in their respective industries.
Source: Slang.ai Blog
